[Fortinet] Hardware Appliance Disk 오프라인 표시 및 시스템 부팅 불가 - Troubleshooting

Hardware appliance disk showing as offline and is unable to boot into the system

 

1) Description

This article provides troubleshooting steps when the hardware appliance disk is showing as offline and is unable to boot into the system.

 

 

2) Scope

FortiManager, FortiAnalyzer.

 

The error message:

• 'There are offline or missing virtual drives with preserved cache' will be displayed on the hardware appliance console:

 

Trouble Shooting

 

• This indicates that either the virtual drives or the hard drive might be in an offline state.
• A possible solution is to 'Clear Virtual Drive configuration' from the console and verify the status again.
• 'Clear Virtual Drive configuration' might leads to data being deleted.

 

3) Solution

1. Reboot the hardware appliance.

2. From the console, press any key to enter the configuration utility page:

Trouble Shooting

3. On the configuration utility page -> VD Mgmt -> select first line 'AVAGO MegaRaid …' -> press F2 on the keyboard -> Clear Configuration

 

Note: It Might require connecting the external keyboard to the hardware appliance to parse the F2 key correctly to the appliance

 

Trouble Shooting

 

4. Select Yes to clear the configuration:

Trouble Shooting

 

5. On the configuration utility page, it will now show all hard drives as 'Unconfigured Drives'.

Trouble Shooting

 

6. Press Esc on the keyboard -> select yes -> press Control+Alt+Delete to reboot:

Trouble Shooting

 

7. During the reboot, it will start booting into the OS/image and start initializing:

Trouble Shooting

 

8. After booting into the system, proceed to Login from GUI -> verify the RAID Management status.

 

9. If Raid level & Status: Unavailable and Disk Status: Unused, proceed to format the disk via CLI:

Trouble Shooting

• Format disk via CLI, this will reboot the appliance:

 

[FortiAnalyzer]# execute format <disk | disk-ext3 | disk-ext4> <RAID level>

 

 

10. During the reboot, verify if the below the line is displayed on the console:

 

'/var' is not mounted

 

Trouble Shooting

 

• If /var not mounted, proceed to run the below command to mount the file system correctly:[FortiAnalyzer]# diag system fsck harddisk

 

 

11. Login to GUI -> Raid Management and verify if all the statuses are good

Troubleshooting

 

 

https://community.fortinet.com/t5/FortiAnalyzer/Troubleshooting-Tip-Hardware-appliance-disk-showing-as-offline/ta-p/297500

Hardware appliance disk showing as offline and is unable to boot into the system

 

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